Privacy Statement

Last updated: 10 August 2026

This Privacy Statement applies to the website operated by Riverside Fertiliser Products Limited (NZBN 9429050890170). In this statement, “Riverside”, “we”, “us” and “our” mean Riverside Fertiliser Products Limited.

Riverside respects your privacy and is committed to handling personal information responsibly.

This Privacy Statement explains what personal information may be collected when you use the Riverside Fertiliser Products website, why we collect it, how it may be used and stored, and the choices available to you.

Our handling of personal information is intended to comply with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

Making an enquiry

Making an enquiry through this website is voluntary. Fields marked as required must be completed for the form to be submitted.

Riverside needs sufficient contact and enquiry information to receive, manage and respond to your enquiry. We use the information you provide for that purpose and for the related purposes described in this Privacy Statement.

Information you provide to us

When you contact Riverside through the website enquiry form, you choose what personal information you provide.

This may include:

• your name;
• business or organisation name;
• email address;
• telephone number;
• the product or service you are interested in;
• details about your project, packaging, fertiliser or production requirements; and
• any other information you include in your enquiry.

Please avoid including sensitive personal information in an enquiry unless it is necessary for us to assist you.

The website is not intended to collect payment card information, account passwords or other financial credentials.

Why we collect this information

Information submitted through the website is used primarily so Riverside can receive, understand and respond to your enquiry.

We may also use the information where reasonably necessary to:

• prepare or discuss a quotation;
• answer questions about our products or services;
• discuss contract packing, manufacturing, repacking, liquid filling, white-label or other production requirements;
• communicate with you about an existing or potential business relationship;
• maintain appropriate business and correspondence records;
• troubleshoot website or email-delivery problems;
• protect the website and our systems from spam, misuse or security threats; and
• comply with legal or regulatory obligations.

Riverside does not sell personal information collected through the website. We do not intend to use information submitted through the enquiry form for unrelated behavioural advertising.

How website enquiries are handled

The Riverside website is designed to send enquiry details to Riverside by email rather than operate as a customer-account or online ordering system.

Transmitting an enquiry may involve several technical systems. Depending on the production configuration, information may temporarily pass through or be retained by:

• the Riverside website and web server;
• the application's email queue;
• Riverside's email delivery provider;
• Riverside's receiving email service; and
• normal server, security and diagnostic logging systems.

These systems may retain technical or operational records for security, troubleshooting, delivery confirmation and system administration purposes.

Email delivery

Riverside uses third-party infrastructure to transmit and receive email. Information submitted through the enquiry form may therefore be processed by email service providers as necessary to deliver and receive your message.

These providers may maintain delivery records such as timestamps, sender and recipient information, message status, IP addresses or other technical information required to operate and secure their services.

Website-generated email may be delivered using services including SMTP2GO. Riverside's email providers may process information in New Zealand or overseas as part of providing their services.

Information collected automatically

Like most websites, the Riverside website and its hosting infrastructure may automatically generate limited technical information when you visit the site.

This can include:

• IP address;
• date and time of a request;
• requested page or resource;
• browser or device information;
• referring page;
• HTTP response information; and
• security or error information.

This information is generally collected through ordinary web-server, application and security logs rather than for the purpose of directly identifying individual visitors.

It may be used to operate the website, diagnose faults, protect the website against malicious activity and understand technical performance.

Cookies and session information

The Riverside website uses technical mechanisms provided by Laravel, the framework on which the website is built.

These may include cookies or similar browser storage needed for functions such as:

• maintaining a secure browsing session;
• protecting forms against cross-site request forgery and other attacks;
• processing form submissions correctly; and
• maintaining website security.

These cookies are used for the operation and security of the website rather than behavioural advertising.

If analytics, advertising, embedded media, social-media widgets, live chat or other third-party services are added in future, this Privacy Statement should be updated to explain those services and any additional cookies or tracking technologies they use.

Analytics and advertising

Riverside does not use information submitted through the website enquiry form for behavioural advertising.

If third-party analytics, advertising pixels or behavioural tracking services are introduced in future, this Privacy Statement should be reviewed and updated before those services are enabled.

Sharing your information

Riverside does not sell personal information collected through this website.

Personal information may be accessible to organisations that provide services necessary for Riverside to operate the website and communicate with customers, such as:

• website hosting providers;
• email-delivery providers;
• email providers;
• IT or website support providers; and
• security or infrastructure providers.

These organisations should only receive or process information where reasonably necessary to provide their services.

Riverside may also disclose information where required or permitted by New Zealand law, including where reasonably necessary to investigate fraud, security incidents or unlawful activity.

Information processed outside New Zealand

Some technology providers used to host, secure or deliver website services may operate infrastructure outside New Zealand.

Where personal information is disclosed to an overseas organisation, Riverside will take reasonable steps to use arrangements appropriate to the requirements of the New Zealand Privacy Act 2020.

The use of an overseas service provider to store or process information on Riverside's behalf may be treated differently from an overseas disclosure under the Privacy Act, depending on the arrangement.

How long we keep information

Riverside will retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or where retention is necessary for legitimate business, contractual, tax, legal or regulatory purposes.

An initial enquiry may become part of Riverside's normal business correspondence if it develops into a quotation, customer relationship, supply arrangement or other commercial transaction.

Website, email-delivery and security logs may be retained separately for operational and security purposes.

When information is no longer reasonably required, Riverside may delete it or allow it to be removed in accordance with its normal record-retention practices and the retention practices of its service providers.

Security

Riverside takes reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

Website security measures may include encrypted HTTPS connections, application security controls, restricted administrative access, server security measures and security features provided by our hosting and email providers.

No internet or email system can be guaranteed to be completely secure, and visitors should consider this when deciding what information to provide electronically.

Privacy breaches

If Riverside becomes aware of a privacy breach, we will assess the incident and take reasonable steps to contain it and reduce potential harm.

Where a privacy breach is notifiable under the Privacy Act 2020, Riverside will make the notifications required by the Act as soon as practicable.

Accessing or correcting your information

Under the New Zealand Privacy Act 2020, you can ask Riverside for access to personal information we hold about you.

You may also ask us to correct information you believe is inaccurate, incomplete or misleading.

We may need to confirm your identity before providing personal information or making a requested correction.

Privacy questions or requests

If you have a question about this Privacy Statement, or would like to request access to or correction of personal information held by Riverside, please contact:

Riverside Fertiliser Products Limited
NZBN 9429050890170
Email: [email protected]

If you are not satisfied with how a privacy issue has been handled, you may also contact the Office of the Privacy Commissioner of New Zealand.

Changes to this Privacy Statement

Riverside may update this Privacy Statement from time to time to reflect changes to the website, service providers, business practices or applicable legal requirements.

The date at the top of this page indicates when the statement was most recently updated.